This policy explains the conditions under which loan applications, processing fees, and other payments may be cancelled or refunded.
Applicants may cancel their loan application at any time before final approval and disbursement. Once the loan application is cancelled, the processing procedure will stop immediately. However, any fees charged during document verification or credit checks may not be eligible for refund. Cancellation requests should be submitted through official support channels.
Processing fees are charged for evaluating the loan application and conducting credit verification. These charges cover operational costs incurred during the approval process. Therefore, processing fees are generally non-refundable once the verification process has started. Users are advised to carefully review all terms before submitting their application.
After the loan amount has been disbursed to the borrower’s bank account, cancellation of the loan is not possible. Borrowers must follow the repayment schedule mentioned in the loan agreement. If a borrower wishes to close the loan early, they may choose the prepayment or foreclosure option subject to applicable terms.
If a user accidentally makes a duplicate payment through the official payment system, the extra amount may be eligible for refund after verification. Users must notify the support team with proof of transaction. Refund processing may take several working days depending on bank processing timelines.
In case of a payment failure where the amount is deducted from the user’s bank account but the transaction status shows unsuccessful, the payment gateway or bank will automatically reverse the amount. This process typically takes between 5–7 working days depending on the banking system involved.
Approved refunds are processed within a reasonable time frame once verification is completed. The refund amount will be credited back to the original payment method used during the transaction. The actual time required for the refund to reflect may vary depending on the payment provider and banking system.
Borrowers may repay their loan before the due date if allowed under the loan agreement. Prepayment conditions and applicable charges will be disclosed during loan approval. Early repayment may reduce interest costs depending on the loan structure and repayment terms.
Certain charges such as processing fees, verification fees, or administrative costs may be non-refundable once the service has been initiated. These charges cover operational expenses related to credit assessment and compliance verification procedures.
Users must carefully review the loan agreement, repayment terms, interest rates, and applicable fees before submitting their application. Once the loan agreement is accepted, the borrower becomes responsible for fulfilling the repayment obligations according to the agreed schedule.
Cancellation requests must be submitted through the official customer support channel or email address mentioned on the website. Requests made through unofficial sources will not be considered valid. The support team will review and respond to the request after proper verification.
Refund eligibility is determined based on the stage of the loan application and the services already provided. If verification or credit checks have already been completed, refunds may not be applicable. Each case is reviewed based on internal policies.
Refund and cancellation requests are subject to strict verification to prevent fraudulent claims. The platform reserves the right to reject refund requests if any suspicious activity or misuse of services is detected.
Transactions processed through third-party payment gateways are also subject to the policies of those service providers. In some cases, refund timelines may depend on the policies and processing times of the respective payment gateway.
The platform reserves the right to modify or discontinue any services without prior notice. In such situations, refunds will be evaluated on a case-by-case basis based on the services already delivered to the user.
This Refund and Cancellation Policy may be updated from time to time to reflect changes in regulations, business operations, or service structure. Users are encouraged to review the policy periodically for updates.
If you have any questions or concerns regarding refunds, cancellations, or payment issues, you may contact our customer support team through the official contact details provided on the website.